Offer on-site support primarily in Zürich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Switzerland.
Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly. […]
Act as the initial point of contact for end users seeking services or technical assistance via tickets, emails, Teams, phone calls, or direct interaction. […]
Provide follow-up updates to end users regarding...