Your role • Analyze and capture customer requirements, ensuring a clear understanding of ITSM needs. • Design and implement custom workflows in BMC Helix ITSM, including process automation. • Develop and optimize ITSM solutions, including incident, problem, change, and service request management. • Perform system configurations, customizations, and enhancements to meet business needs. • Work with cross-functional teams, including developers, service managers, and business users, to ensure successful ITSM implementations. • Develop and maintain technical documentation, including workflow designs...