Responsibilities Overview: As a Technical Support Engineer, you will be crucial in providing technical assistance and support to our customers.
Reporting to the Team Lead or Manager of Customer Support, you will be responsible for troubleshooting technical issues, ensuring customer satisfaction, and contributing to the continuous improvement of our support processes. […]
Incident Management: Ensure efficient resolution of customer inquiries and issues in accordance with SLAs. Document all customer interactions and technical issues in the incident management system. […]
Collaboration: Work closely...